Support: Cashback
How long to wait for cashback confirmation?
Confirmation of cashback occurs after the transfer of information from the online store about the receipt of goods by the buyer or the completion of the order. Sanely cashback service cannot affect the speed of cashback confirmation. You can find out the average time period for confirming a cashback on the page of the store you are interested in.
Which payment method to choose?
It depends on the amount you have accumulated. You can withdraw funds from $2 on Qiwi, Yandex.Money and phone number. There is also Webmoney with a minimum withdrawal amount of $5 and to a bank card from $15.
Why didn’t cashback for the purchase come?
If the reward has not been credited to your account in the order history within an hour, then there is no need to sound the alarm. This problem could arise due to the following reasons: you returned a product or service or violated one of the rules written on the store page. If you followed the rules when buying and did not cancel the order, then most likely there was a failure in the statistics, so you did not receive cashback.
Email us help@sanely.cc the following information:
- Order number (in the store system);
- Order date (and time if available);
- Order amount;
- Check photo.
I'm not from Russia, how can I withdraw cashback?
You can withdraw funds to a bank card, WebMoney, Qiwi or Yandex.Money. If none of the listed methods is suitable for you - write to us.
Can I return money for purchases made before registering with Sanely?
Unfortunately no, a prerequisite for receiving a cashback is to click on our links.
It is legal?
Cashback is not officially considered income, the Ministry of Finance of Russia came to this conclusion back in 2012 in its letter No. 03-04-06 / 6-84, and from 2017 and tax. Therefore, you do not have to pay tax on cashback.
