Support | Sanely Australia
Why was the cashback for the purchase not credited?
In such a case, contact our support team by sending an email to [email protected] with the following information:
- Order number in the shop system;
- Date and time of the order (if possible);
- The amount of the order;
- A photo of the cheque.
Hi! Let us help you ;)
Most likely you have any questions that we tried to answer here. Select a question category next to the text you are reading now ;)
You can also see the answers to many popular questions below. Click on «+» to open the card and on «-» to hide the answer.
If you have not found the answer to your question here, you can write to us by mail or chat by clicking on its icon in the lower right.
What is cashback and how does it work?
Cashback is a refund of part of the money spent on purchases in online shops. The process is simple: after paying for the goods, the shop returns part of the amount to the cashback service, and we, in turn, pass most of this amount to you. Register with us and start learning what cashback is on the example of your own purchases today!
Which shops are eligible for cashback at Sanely?
You can receive cashback at various online shops listed on our website. For a full list of shops, go to the "All shops" section and select the one that suits you.
Can I return money for purchases made before registering with Sanely?
Unfortunately, it is not possible to get cashback for purchases made before registering with Sanely. You must click on our special links before you place an order to receive cashback. To receive cashback for future purchases, make sure that you have activated your cacheback in-store through our platform.
