Support: Cashback | Sanely Luxembourg

Confirmation of cashback takes place after the online shop transmits information about the receipt of goods by the buyer or completion of the order. If it is for example a hotel booking, the waiting time may be longer. Here is an example: On 1 January you booked a hotel for the period from 1 to 20 May, so the processing will start from the date of your check-out after your stay. Also here you need to allow time for processing the status of your booking by the hotel, as well as time for processing by the aggregator.

Please note that our service cannot speed up the confirmation process as it depends on the shop. You can find the average confirmation time for each shop on its page in our service.

The choice of payment method depends on the amount you have saved. You can withdraw funds starting from $2 to a mobile phone number or to YouMoney (former Yandex.Money). To withdraw to a bank card you need to accumulate $15. Choose the most convenient way for you and get your funds quickly and easily!

Sometimes there may be restrictions on the minimum thresholds of cashback payment depending on the country, if this happens, we will contact you and offer the most convenient option for you.

If the cashback did not appear in the order history within an hour after making a purchase, you should not worry immediately. Possible reasons for the absence of cashback can be due to a delay on the part of the shop, especially it is observed on sale days. If you complied with all the conditions and did not cancel the order, the problem may be due to another failure in the statistics.

In such a case, contact our support team by sending an email to [email protected] with the following information:

1. Order number in the shop system;
2. Date and time of the order (if possible);
3. The amount of the order;
4. A photo of the cheque.

Sanely is an international cashback service available to users all over the world. We work with all countries and offer flexible withdrawal options. If none of the payment methods offered on the platform suits you, please contact our support team.

Unfortunately, it is not possible to get cashback for purchases made before registering with Sanely. You must click on our special links before you place an order to receive cashback. To receive cashback for future purchases, make sure that you have activated your cacheback in-store through our platform.

Yes, it is completely legal to use cashback services. Cashback is a form of marketing reward in which shops refund a portion of the purchase price for referring customers. These payments are part of agreements between shops and cashback services and are designed to incentivise sales. It is simply a way for you to get some of your expenses back, while complying with all legal regulations and terms and conditions of partnership programmes.